not moisturizing
I had to use my regular lip balm along with this which defeats the purpose. I use lip balm often. Don't know if it's Sugarplum that does not moisturize & if the other lip balms are the same, but I won't buy lip balms again.
Ethique
Hi Denise,
Thanks for taking the time to leave feedback on our Lip Balm, although I'm sorry to hear that you didn't have a great experience with this one! This doesn't sound like the Sugarplum we know and love!
So that we can look into this further, can you please email us at hello@ethique.com with a photo of the batch number (printed in black on the tube)?
As a part of our product guarantee, I'd love to send you out a replacement lip balm, if you're interested in this please let us know in the email and include your delivery details 😊
~ Georgia