Clarifying Hair Duo for Oily Scalp and Hair

Hi Penelope,

Thank you so much for taking the time to share your feedback, although I'm so sorry to hear about the issues you're having with your bars becoming mushy.

The longevity of our bars really does vary from person to person - factors to consider include the length & thickness of hair, frequency of use and storage of the bars. Our shampoo bars last the equivalent of what three 350ml bottles of liquid shampoo would last an individual, and conditioner bars the equivalent of five 350ml bottles.

However in saying this, our bars shouldn't have gone this soft for you to only get a month out of it.

I've copied down some details below that help explain how and why this happened, and how to avoid it happening in the future. I hope this helps!

The bars (in particular the shampoo bars, as these have a softer formula) can deteriorate if they don't have enough air circulation - It's essential that the bars can breathe.

To keep your bars in top form – so you get more showers out if it – we like to say that you only need to do one thing: keep it dry. 😊

When your bar is dry it’ll last longer, stay tidy, and be easier to use. Leave it damp and the mush starts to set in - which unfortunately seems to be the case here!

Even with the best storage, sometimes your bars will get soft – perhaps it’s a humid time of the year, your bathroom fan is busted, or you have lots more people staying and showering. Whatever the reason, keeping a close eye on your bars and making sure they are drying out will keep them at their best.

To keep your bars in tip-top condition, we recommend using the D.A.D (drainage, airflow, dry air) method - there are plenty of ways you can achieve those three things!

One of the best ways is storing your bars in a container or on tray, but out of your shower (perhaps even out of your bathroom, as it's a hard room to avoid humidity!).

I would also recommend only taking the bars into the shower when you are using them, and after showering, leaving your bars by an open window to get the air circulating.

In saying all of this, I would love to send out a replacement St Clements and Wonderbar (or another bar of your choosing) so you can start fresh with the above tips & tricks. 😊 If you are interested in this, can you please flick us an email at hello@ethique.com and let me know your delivery details, and which bar you would like?

~ Georgia