Hi Gwon,
Thanks so much for your review, although I'm sorry to hear the Love Baby Bar product isn't staying in it's tube!
So we can look into this further, are you able to please send through a photo of the product, showing the batch number (typically printed in black on the tube) through to our email hello@ethique.com?
For a little bit of context, these gaps between the product and the tube can occur because the products are filled into the tube as hot liquids which shrink as they set. In saying this, the product definitely shouldn't be super loose in the tube, and this sort of thing is usually picked up on quality checks, so I'm sorry about this!
We'd love to send a replacement your way so that you can start fresh! If you would be interested in this, can you please send through your delivery details in the email so we can get this arranged for you. 😊
~Maisie