It's a nope for me
Have been using the balancing shampoo and conditioner combo for a few days now. Day 1 (a few hours after mixing) the conditioner had more lather than the shampoo and I couldn't tell which was which even though I was very intentional about what bottles I put them in. Day 2 shampoo had no lather at all and hair felt more greasy than before I washed it. Day 3 tried using less product based on Ethique comments to other users about this problem, but still had the same issue, and felt more greasy than before washing again.
I won't likely be repurchasing any of the concentrates. I really wanted to love them, because I'm sensitive to coconut oil and most low-waste hair care products contain it, really limiting my options.
Thanks so much for taking the time to share your feedback for our Concentrates, although I'm sorry to hear you haven't loved these ones!
May I ask how you were using this product and how you made it up?
As a part of our product guarantee, I'd love to send you another Shampoo and Conditioner Concentrate - perhaps our Nourishing Shampoo and Conditioner or perhaps our bars instead? If you're interested in this please reach out to us via firstname.lastname@example.org alongside your delivery details and the products you'd like to try. Alternatively, if you've purchased through our website, I can refund this for you instead 😊