Waste of money
I bought this product twice and it has failed me twice. My first time trying it I thought it was weird to put face cream in a tube and swipe it across my face. When I tried to pull the lid off the tube, the face cream stick would fly out of the tube and land on the floor. It was like a rocket and it literally went blast off right in front of my hands. Then I had to throw it away because I did not want to use it after it had landed on the floor. Never buying it again, I should have learned my lesson the first time. It did do the job when it did not go blast off, my face did look moisturised.
Thank you so much for taking the time to leave your feedback, although I'm sorry to hear that your Perfector came out of it's tube 🙁
So I can look into this further, are you able to please send through a photo of the batch number (found in black writing usually on the base of the tube) to us at firstname.lastname@example.org?
For a little bit of context, because the tubes are made from moulded cardboard, there's always going to be some variance in the thickness of the board and hence how tight or loose they fit. The fibre material is not as uniform as plastic, unfortunately, but the vast majority of the products and their tubes will be just fine in spite of the marginal variance. In saying this, the tube shouldn't be super loose, and this sort of thing is usually picked up on quality checks, so I'm sorry about this!
In the meantime, I would love to send a replacement your way so that you can start fresh! If you would be interested in this, can you please send through your delivery details so I can get this arranged for you. 😊