Hi Margaret,
Thank you so much for your review, and for flagging this with us. I'm so sorry to hear this product caused you to have an itchy scalp!
This could have happened for a couple of reasons. The first reason is that this product may potentially be a reaction of sorts - unfortunately for those with sensitive skin, naturally derived ingredients, such as essential oils for example, can be problematic. Do you have any known allergies or sensitivities to ingredients?
The other reason could be that you may be using too much product. May I ask how you are currently using this one? I've copied some info on how to best use our bars below - apologies if you're already using the bars this way!
Our bars are very concentrated and only a small amount of product is needed. We recommend thoroughly wetting your hair (and wetting the bar too), gently swiping it just a few times from root to tip (4-5 times), then placing the bar down and building up a lather with your fingers (this should help avoid your hair getting tangled too). As tempting as it is, there's no need to keep swiping the bar to hair until a lather begins to build; by this stage, it's likely that too much product has already been deposited to strands. If you have oily hair, we recommend washing twice. Another common issue is that customers will lather the bar in their hands like soap however this doesn't give you enough product at all and you'll essentially be cleaning your hands instead!
Please know that we do have an unscented range specifically designed for sensitive skin and hair, including our shampoo, Bar Minimum. We also have the Heali Kiwi shampoo bar, which has been designed for dry and itchy scalps. I would absolutely love to send either of these to you as a replacement or a mini of each to try. If you would be interested in this, can you please flick us an email at hello@ethique.com and confirm your delivery details? Alternatively, I can provide a refund for the product you tried - just let me know which option you would prefer. 😊
~ Georgia